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Key Responsibilities

- Manage end-to-end processing of Trade Finance transactions including:
- Letters of Credit (Import/Export)
- Bank Guarantees
- Documentary Collections
- Bills Discounting
- Export/Import Remittances
- Shipping Guarantees and Trade Loans

- Ensure compliance with:

- UCP 600
- URDG
- FEMA Guidelines
- RBI Regulations
- Internal Bank Policies

- Review and authorize trade transactions within delegated authority limits.
- Monitor transaction accuracy, TAT adherence, and service quality metrics.
- Handle exceptions, escalations, audit observations, and customer complaints.
- Coordinate with Relationship Managers, Branches, Compliance, Risk, and Business Teams.
- Drive process improvements, automation initiatives, and operational efficiency projects.




- Ensure timely closure of reconciliations and resolution of operational breaks.
- Support internal and external audits and ensure closure of audit findings.
- Monitor team productivity, allocate workload, and ensure business continuity planning.

Team Management

- Lead and manage a team of Trade Finance Operations executives.
- Conduct performance reviews, coaching, and training programs.
- Drive employee engagement and succession planning.
- Ensure adherence to operational controls and risk framework.

Desired Candidate Profile

- Graduate/Post Graduate (MBA preferred).
- 8-12 years of banking operations experience with minimum 5 years in Trade Finance Operations.
- Robust knowledge of Trade Finance products and regulatory requirements.
- Experience in handling teams and stakeholder management.
- Knowledge of SWIFT messages and core banking systems.
- Strong analytical, problem-solving, and communication skills.

Key Competencies

- Trade Finance Expertise
- Leadership & People Management
- Risk & Compliance Management
- Process Improvement
- Stakeholder Management
- Decision Making
- Customer Focus
- Operational Excellence

📌 Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220 (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai