Required Experience, minimum: 6 years

Required Experience, maximum: 10 years

- Skills: ITSM Application, AWS

- Minimum Qualification: B.Tech/B.E

Role

Operations Specialist – IVS-R Hybrid Platform (2nd Level Support)

Visit our website bmwtechworks.in to know more.

Location

Chennai

Experience:

3 to 8 years

What awaits you/ Job Profile

- Provide 2nd Level Support for the IVS-R platform across on-premises and AWS cloud environments.

- Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.

- Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.

- Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.

- Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.

- Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.

- Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.

- Support problem management activities by identifying recurring issues and contributing to root-cause analysis.

- Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.

- Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.

- Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.

- Provide proactive communication regarding incidents, risks, outages, and service degradations.

- Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.





What should you bring along

Operations & Support

- Experience in application support, operations, incident management, or service operations.

- Ability to work effectively in rotational shifts and handle critical incidents under time pressure.

- Strong analytical and troubleshooting capabilities.

- Excellent communication and coordination skills.

Technical Background

- Understanding of enterprise Java applications and distributed system landscapes.

- Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes.

- Basic understanding of cloud platforms, containerized environments, and observability concepts.

- Experience with incident, problem, change, and release management processes.

- Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators.

Must have technical skill

- ITSM Incident, Problem, Change and Major Incident Management

- 2nd Level Application Support

- Monitoring and Observability

- Grafana, Prometheus, ELK/OpenSearch, CloudWatch

- Linux and Application Troubleshooting

- Oracle and PostgreSQL basics

- ReST, SOAP, Kafka, MQ and interface monitoring

- WebLogic, Payara or comparable runtime environments

- AWS cloud fundamentals

- Kubernetes and Docker fundamentals

- Operational Runbooks and Recovery Procedures

- Shift Operations and Handover Management

- Root Cause Analysis

- Stakeholder Communication

- Release and Hypercare Support

Positive to have technical skills

- Knowledge of IVS-R and vehicle ordering processes.

- Experience with business-critical ordering or sales applications.

- Experience in 24/7 operations environments.

- Knowledge of PIC processes.

- Experience supporting hybrid on-premises and cloud platforms.

- ITIL Foundation certification.

- AWS Cloud Practitioner certification.

- Experience with automation and scripting.

📌 Operations Specialist - IVS-R Hybrid Platform (Chennai)
🏢 BMW TechWorks India
📍 Chennai