- Customer Interaction: Handle customer queries, service requests, and complaints professionally via voice calls.
- Banking Support: Provide accurate information regarding bank accounts, cards, transactions, balance inquiries, and other financial products/services.
- Problem Resolution: Identify customer needs, troubleshoot issues, and deliver accurate solutions in line with quality and compliance guidelines.
- Documentation: Record details of customer inquiries, comments, and actions taken accurately in the CRM system.
- Process Excellence: Maintain required quality scores, First Call Resolution (FCR), and adherence to call handling guidelines.