An Assistant Front Office Manager (AFOM) in a hotel supports the Front Office Manager in running daily reception, guest relations, and bell/switchboard operations while managing staff and maintaining brand standards.
- Guest Services & Operations: Oversee smooth check-ins, check-outs, room assignments, and VIP/group arrivals. Handle escalated guest complaints and perform service recovery.
- Team Management: Supervise front office staff, conduct shift briefings, schedule shifts, and assist with training and performance evaluations.
- Interdepartmental Coordination: Work closely with Housekeeping, Maintenance,
Reservations, and Sales to track room status and special requests.
- Administrative & Financial Tasks: Monitor cash handling, billing, audits, and debtor management. Assist in preparing occupancy and revenue reports.
- Leadership Coverage: Step in to lead the department in the absence of the Front Office Manager.