Additional Information
Job Number26140536
Job CategoryEvent Management
LocationNo 2/55 Outer Ring Road, Nagavara, Bengaluru Karna 560045, India
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

- Applies knowledge of all laws, as they relate to an event.

- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

- Adheres to and reinforces all standards, policies, and procedures.

- Maintains established sanitation levels.

- Manages departmental inventories and maintains equipment.

- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

- Schedules banquet service staff to forecast and service standards, while maximizing profits.

- Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

- Sets goals and delegates tasks to improve departmental performance.





- Conducts monthly department meetings with the Banquet team.

- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

- Acts as a liaison to the kitchen staff.

- Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

- Sets a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

- Responds to and handles guest problems and complaints.

- Empowers employees to provide excellent customer service.

- Ensures employees understand expectations and parameters.

- Strives to improve service performance.

- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

- Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

- Observes service behaviors of employees and provides feedback to individuals.

- Monitors progress and leads discussion with staff each period.

- Participates in the development and implementation of corrective action plans.





- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

- Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

코트야드는 전 세계 여행자의 니즈에 더 잘 부응하기 위해 열정을 쏟고 있습니다. 이를 통해 비즈니스 여행객을 위해 특별히 설계된 최초의 호텔을 만들 수 있었으며, 오늘날 코트야드가 여행 목적에 관계없이 고객의 니즈에 집중하게 되었습니다. 우리는 성취형 인재를 찾고 있습니다. 성취형 인재란 고객에게 경험 그 이상의 것을 제공하는 데 열정을 갖고, 작지만 야심찬 팀의 일원이 되는 것을 즐기며, 항상 개선하는 방법을 배우기를 좋아하는 동시에 이 모든 과정을 즐기는 사람을 말합니다.

코트야드에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 코트야드의 문을 두드리세요.

📌 Mgr-Banquets I (Karnataka)
🏢 Marriott International
📍 Karnataka