1. JOB PURPOSE

To ensure smooth, secure, and uninterrupted hospital operations during the night shift by coordinating clinical and non-clinical departments, monitoring patient care services, maintaining discipline, addressing emergencies, and ensuring compliance with hospital policies and applicable NABH requirements.

2. KEY RESPONSIBILITIES

A. Overall Hospital Operations

- Supervise the overall functioning of the hospital during the night shift.
- Ensure the availability of essential services, including Emergency, ICU, Wards, OT (if operational), Laboratory, Radiology, Pharmacy, Housekeeping, Security, Maintenance, and other support departments.
- Conduct regular rounds of all operational areas and identify deficiencies.
- Ensure adequate staffing and proper deployment of duty personnel as per the approved roster.
- Coordinate with the on-duty doctors, nursing in-charges, and departmental personnel to resolve operational issues.

B. Patient Care and Service Coordination

- Monitor patient service delivery and ensure timely coordination among clinical departments.
- Attend to patient and attendant complaints and arrange appropriate resolution.
- Ensure that patient-related grievances and service delays are documented and escalated.
- Coordinate admissions, transfers, discharges, and bed availability with the concerned departments.
- Ensure that clinical decisions remain under the authority of the treating doctors and authorized clinical personnel.

C. Emergency and Incident Management

- Act as the administrative coordinator during emergencies, critical incidents, and unexpected operational disruptions.
- Immediately inform the on-duty doctor, nursing in-charge, Hospital Administrator, or designated authority as required.
- Ensure prompt activation of applicable emergency codes and hospital emergency response procedures.
- Coordinate emergency preparedness, fire safety response, evacuation support, and other incident-management activities.
- Record incidents, near misses, complaints, and corrective actions in the prescribed registers or reporting system.

D. Staff Attendance and Discipline

- Verify the attendance and deployment of night-shift employees in coordination with the Time Office and departmental in-charges.
- Monitor punctuality, uniform, identification badges, workplace conduct, and compliance with hospital policies.
- Ensure adherence to mobile-phone restrictions, access-control procedures, and other approved administrative instructions.
- Report unauthorized absence, negligence, misconduct, or duty abandonment to HR and the competent authority.
- Ensure that duty handovers are completed properly and that no critical service is left unattended.

E. NABH and Quality Compliance





- Monitor compliance with applicable hospital policies, SOPs, safety protocols, and relevant NABH standards.
- Ensure that clinical and support departments maintain prescribed records and registers.
- Verify that infection prevention, biomedical waste management, housekeeping, and patient-safety practices are followed.
- Report non-compliances and coordinate immediate corrective action with the responsible department.
- Maintain records of night rounds, incidents, complaints, emergency events, and pending corrective actions for audit purposes.

F. Infrastructure and Support Services

- Monitor the functioning of essential utilities, including electricity, backup power, oxygen supply systems, water supply, lifts, and other critical equipment.
- Coordinate with Maintenance and Biomedical Engineering for breakdowns and urgent repairs.
- Ensure proper security arrangements, visitor control, and adherence to hospital entry and exit procedures.
- Monitor housekeeping, sanitation, linen availability, and general cleanliness.
- Report any shortage of essential supplies or disruption of services to the concerned authority.

G. Security and Asset Protection

- Conduct or coordinate rounds to monitor hospital premises, restricted areas, and access-control points.
- Ensure that hospital property, equipment, records, and medicines are protected against unauthorized access or misuse.
- Coordinate with Security regarding incidents involving visitors, attendants, staff, or hospital property.
- Ensure that incidents involving theft, violence, fire hazards, or suspicious activity are immediately escalated and documented.

H. Reporting and Documentation

- Maintain the Night Shift Hospital Operations Report.
- Record patient-service issues, staffing shortages, equipment breakdowns, complaints, and incidents.
- Prepare a written handover report for the morning administration team.
- Submit urgent matters immediately to the designated authority without waiting for the morning report.
- Ensure confidentiality and secure handling of patient information, staff records, and hospital documents.

3. NIGHT SHIFT HANDOVER RESPONSIBILITIES

- Obtain a proper briefing from the outgoing administrative or duty manager.
- Review pending complaints, unresolved incidents, critical equipment issues, and staffing gaps.
- Conduct a preliminary round of critical operational areas.




- Before leaving, provide a documented handover to the incoming manager or designated morning authority.
- Ensure that all pending issues have a clearly identified responsible person and follow-up status.

4. AUTHORITY AND ACCOUNTABILITY

- Coordinate routine administrative activities during the night shift within delegated authority.
- Escalate matters requiring financial approval, disciplinary action, clinical judgment, or management intervention.
- Initiate immediate safety measures during emergencies in accordance with approved hospital procedures.
- Recommend administrative corrective action for policy violations.
- Remain accountable for timely reporting, effective coordination, and continuity of hospital operations during the assigned shift.

5. QUALIFICATION AND EXPERIENCE

- Qualification: Graduate in Hospital Administration, Hospital Management, Healthcare Management, or a related discipline. A relevant postgraduate qualification is preferred.
- Experience: Preferably 2–5 years of experience in hospital administration or operations.
- Skills: Leadership, staff coordination, emergency management, documentation, conflict resolution, communication, and computer proficiency.
- Knowledge: Hospital operations, patient safety, infection prevention, fire safety, incident reporting, and applicable NABH requirements.

6. KEY PERFORMANCE INDICATORS (KPIs)

- Completion of scheduled night rounds and submission of reports.
- Timely resolution and escalation of patient and attendant complaints.
- Compliance with staff attendance, deployment, and discipline requirements.
- Timely reporting of incidents, equipment breakdowns, and safety hazards.
- Availability and continuity of essential hospital services.
- Completion of proper shift handover and follow-up on pending issues.
- Compliance with applicable hospital policies, SOPs, and NABH requirements.

7. GENERAL CONDITIONS

- The employee shall perform duties as per the approved roster and instructions issued by authorized management.
- Patient confidentiality, professional conduct, and adherence to hospital policies are mandatory.
- Any serious incident, patient-safety concern, or disruption of essential services must be escalated immediately.
- The employee shall not independently make clinical decisions or perform duties reserved for licensed clinical personnel.
- Additional responsibilities may be assigned by the competent authority according to operational requirements.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- Agree to work in NIGHT SHIFT ONLY

Shift availability:

- Night Shift (Preferred)

Work Location: In person

📌 Hospital Manager (Cuttack)
🏢 Sun Hospital
📍 Cuttack