Key responsibilities

- First point of contact for Indian families, hospitals, NGOs, and government referral bodies
- Conduct intake conversations, gather client information, assess service needs
- Send, track, and follow up on caregivers’ schedules, intake forms, service agreements, and consent documents
- Coordinate needs assessment meetings with Operations and care specialists
- Guide families through onboarding steps, service information, and timelines
- Post-onboarding follow-up for client satisfaction
- Ensure compliance with Indian data privacy and healthcare documentation standards
- Escalate complaints and documentation gaps to the Operations Manager

Scheduling Activities

- Manage daily, weekly, and monthly schedules for care providers and clients across each city
- Match providers to clients based on care needs, qualifications, location within India, and availability
- Monitor provider utilization, capacity, and availability




- Manage scheduling data in internal scheduling trackers
- Communicate schedule updates to providers and families via phone, email, or WhatsApp
- Resolve conflicts, cancellations, missed visits, and urgent staffing gaps
- Coordinate with Recruiting when current providers need to be hired
- Generate weekly/monthly utilization and scheduling reports
- Support Finance team for billing and payroll accuracy

Education

- Any Bachelor's degree (BBA, B. Com, BSW, B.Sc., BA, or equivalent)
- Good to have: PG in Healthcare Management or Social Work

Experience

- 2+ years in: client-facing activities, scheduling, customer service, or healthcare back-office operations

Languages

- Regional language relevant to service area — strong advantage

Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Client Intake Coordinator (Chennai)
🏢 Sahay Elderly Care
📍 Chennai