We are looking for an energetic, charismatic, and goal-oriented Tour Captain & Sales Specialist to lead on-ground travel experiences while actively driving sales growth.

​In this dual-impact role, you will be the face of our brand during trips—ensuring seamless execution, safety, and an unforgettable experience for travelers. Simultaneously, you will leverage your on-ground rapport with clients to drive on-trip up-selling (add-ons, activity upgrades, premium extensions) and convert happy travelers into repeat clients for future domestic and international packages.

​Key Responsibilities

​1. On-Trip Leadership & Operations (Tour Captain)

- ​Trip Execution: Lead group tours, manage daily itineraries, coordinate smoothly with local vendors, transport operators, and hotel partners.
- ​Guest Experience & Hospitality: Act as the primary point of contact for guests, ensuring high energy, group bonding, issue resolution, and exceptional customer satisfaction throughout the journey.
- ​Safety & Crisis Management: Handle emergency situations, medical needs, or unexpected itinerary changes with calm leadership and quick problem-solving.

​2. On-Ground Sales & Revenue Generation (Sales Specialist)

- ​On-Trip Up-Selling: Pitch and sell optional activities, extra excursions, meal upgrades, and luxury add-ons during the trip.
- ​Next-Trip Conversions: Engage with travelers to understand their future travel plans and pitch upcoming group departures, international packages, or custom itineraries before the trip ends.
- ​B2B / Referral Networking: Build relationships with corporate group leaders, influencers, or group coordinators on the trip to secure repeat/corporate bookings.




- ​Post-Trip Sales Nurturing: Collect structured client feedback, testimonials, and leads for the in-house sales team to close repeat business.

​3. Content & Brand Representation

- ​Capture high-quality photos, Reels, and guest testimonials during trips in coordination with the content marketing team.
- ​Act as a passionate brand ambassador on and off the field.

​Key Performance Indicators (KPIs)

- ​Trip Satisfaction Score / CSAT: High guest ratings and positive reviews (Google, Tripadvisor, Social Media).
- ​On-Trip Sales Revenue: Total revenue generated through up-selling activities, add-ons, and on-spot trip bookings.
- ​Repeat Booking Rate: Percentage of trip participants who book another trip or provide qualified referral leads.
- ​Operational Efficiency: Smooth vendor management, budget adherence, and zero critical operational lapses.

​Required Qualifications & Skills

- ​Experience: 1–3 years of experience in tour leading, field sales, hospitality, or client relationship roles in the travel industry.
- ​Sales Aptitude: Solid persuasion and consultative selling skills with a natural ability to spot up-selling opportunities without sounding pushy.
- ​Communication & People Skills: Exceptional spoken English and Hindi, strong public speaking, high emotional intelligence, and crisis-handling skills.
- ​Adaptability: Willingness to travel extensively, work flexible hours, and thrive under dynamic on-ground conditions.
- ​Problem Solving: Ability to stay composed and solution-driven during logistical challenges or client grievances.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Tour captain and sales specialist (Dehradun)
🏢 Paradise Yatra
📍 Dehradun