Hiring Now | Product Support Support & Gaming Support

Location: Hyderabad
Work Mode: Work From Office
CTC: Up to ₹5.5 LPA
Transport: Cab Facility Available

Contact HR Lily: +91-XXXXXXXXXX

1. Product Support Advocate – Microsoft Process

- Handle technical queries related to Windows, Microsoft 365, Office, Surface, and other Microsoft products
- Troubleshoot issues through voice, chat, and email
- Assist customers with "How-To" queries and product configuration
- Provide remote troubleshooting and escalate complex issues
- Maintain customer satisfaction and quality standards

Required:

- 1+ years of Technical/Product Support experience mandatory
- Microsoft product support experience preferred
- Excellent English communication and troubleshooting skills

2. Gaming Support – Phone & Chat

- Handle customer queries through phone, chat, and email
- Troubleshoot gaming products, software, hardware, and connectivity issues
- Assist with billing, subscriptions, refunds, and account-related queries




- Guide customers through product setup and troubleshooting
- Maintain accurate tickets and ensure timely resolution

Required:

- 1+ years of Gaming/Technical Support experience mandatory
- Gaming support experience preferred
- Strong communication and customer-handling skills

Common Eligibility

- Freshers are NOT eligible
- 15 years of full-time education is mandatory
- Comfortable with rotational/international shifts
- Strong English communication skills

CTC: Up to ₹5.5 LPA
Location: Hyderabad
Cab Facility Available

Apply with your updated resume.

Contact HR Lily: +91-XXXXXXXXXX

Pay: Up to ₹550,000.72 per year

Perks:

- Commuter assistance
- Flexible schedule
- Health insurance

Application Question(s):

- Do you have international technical support experience?

Experience:

- International voice process: 1 year (Required)

Work Location: In person

📌 MSFT Support Specialist & Gaming Support | Hyderabad (Gopanpalle)
🏢 Accentrix solution
📍 Gopanpalle