We are looking for a responsible and enthusiastic Executive to assist with e-commerce operations, customer support, and digital marketing activities.
Key Responsibilities:
- Assist in managing Google Ads and Meta Ads campaigns.
- Manage online orders and update product listings on e-commerce platforms.
- Attend customer calls and respond to queries regarding order status and shipment tracking.
- Coordinate with courier partners to resolve delivery and tracking issues.
- Print invoices and maintain order, sales, and inventory records in MS Excel.
- Assist with order processing, packaging, labelling, and dispatch coordination.
- Update customers regarding order delays and delivery status.
- Maintain accurate records of customer queries, orders, and transactions.
- Assist with basic digital marketing activities and campaign performance reports.
Requirements:
- Basic knowledge of MS Excel and computer operations.
- Good communication skills and a customer-friendly approach.
- Basic understanding of e-commerce and digital marketing.
- Positive organisational skills and attention to detail.
- Willingness to learn and manage multiple responsibilities.
- Freshers are welcome to apply.