Job Summary

We are looking for a well-groomed, courteous, and guest-oriented Restaurant Hostess to create a warm and welcoming first impression for guests visiting our restaurant. The ideal candidate should possess excellent communication and interpersonal skills, a pleasant personality, and the ability to deliver exceptional guest service in a luxury hotel environment.

Key Responsibilities

- Welcome and greet guests warmly upon arrival, ensuring a professional and hospitable first impression.
- Manage restaurant reservations, walk-in guests, and seating arrangements efficiently.
- Escort guests to their tables and present menus in a courteous and professional manner.
- Coordinate with the restaurant service team to ensure smooth seating and timely service.
- Maintain an updated record of reservations, guest preferences, special requests, and VIP arrivals.
- Handle guest enquiries, special occasions, and seating preferences with attention to detail.
- Manage waiting lists during peak hours and communicate estimated waiting times politely.
- Coordinate with the Restaurant Manager and service team to ensure seamless restaurant operations.
- Address guest concerns professionally and escalate complaints to the concerned manager whenever required.
- Maintain the cleanliness, presentation, and ambience of the restaurant entrance and hostess desk.




- Ensure adherence to hotel grooming standards, service protocols, and brand standards.
- Assist in managing guest feedback and maintaining high levels of guest satisfaction.
- Build positive relationships with guests and encourage repeat visits through personalized service.

Required Qualifications & Skills

- Graduate or Diploma in Hotel Management, Hospitality, or a related field preferred.
- Previous experience as a Hostess, Guest Relations Associate, or in a similar guest-facing role in a 4-star or 5-star hotel is preferred.
- Freshers with excellent communication skills and a pleasant personality may also be considered.
- Excellent verbal communication and interpersonal skills.
- Strong guest-handling, coordination, and organizational abilities.
- Professional appearance, grooming, and a positive attitude.
- Ability to multitask and remain composed in a quick-paced restaurant environment.
- Basic computer knowledge and familiarity with reservation systems are desirable.
- Good command of English; knowledge of Hindi and additional languages will be an advantage.

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Hostess (Powai)
🏢 MELUHA THE FERN AN ECOTEL HOTEL
📍 Powai