Position: Customer Quality Assurance

Phone: +91-XXXXXXXXXX

Mail.Id: [email protected]

A Customer Quality Assurance (CQA) / Customer Quality Engineer in the manufacturing industry acts as the primary bridge between external customer expectations and internal production, assembly, and engineering teams.

Key Responsibilities

- Customer Quality & Complaint Management:
- Serve as the main point of contact for customer-raised quality issues, rejections, non-conformances (NCRs), and feedback.
- Lead problem-solving initiatives using 8D reports, CAPA (Corrective and Preventive Action), 5-Why Analysis, and Fishbone Diagrams.
- Coordinate with internal production, design, and supplier quality teams to contain defects and implement permanent fixes.
- Participate in customer quality reviews, audits, and product validation / First Article Inspection (FAI) sign-offs.
- Inspection, Metrology & Compliance:
- Verify dimensional accuracy, GD&T; (Geometric Dimensioning and Tolerancing), and functional performance of machined or assembled components.
- Oversee or perform measurements using tools such as CMM (Coordinate Measuring Machine), height gauges, micrometers, and vernier calipers.




- Ensure adherence to industry quality management systems like ISO 9001 or IATF 16949 (automotive).
- Continuous Improvement & Auditing:
- Monitor key quality metrics (rejection rates, rework cost, customer complaint turnaround time).
- Support internal, external, and customer-side quality audits.
- Promote error-proofing (Poka-Yoke) and lean manufacturing principles to eliminate recurring defects.

3. Required Skills & Qualifications

- Education: Diploma or Bachelor’s Degree in Mechanical Engineering, Production Engineering, Mechatronics, or a related industrial field.
- Experience: Typically 2 to 5+ years in a manufacturing, automotive, precision engineering, or assembly setting handling quality assurance.
- Technical Knowledge:
- Proficiency in 7 QC Tools, FMEA (Failure Mode and Effects Analysis), PPAP, SPC, and MSA.
- Ability to read and interpret complex engineering drawings and GD&T.;
- Experience with ERP/QMS systems (e.g., SAP).
- Soft Skills: Strong cross-functional communication, negotiation, analytical thinking, and customer-facing composure.

Work Location: In person

📌 Customer Quality Assurance (Hosur)
🏢 Inovit Fusion Technology
📍 Hosur