KV Group Global is looking for a dynamic and results-driven Sales Trainer to train and develop telecallers handling the Australian market. The ideal candidate will have hands-on experience in telesales training, call quality monitoring, objection handling, and sales performance improvement. The role requires a strong communicator who can deliver engaging training sessions, coach employees on effective sales conversations, and translate training initiatives into measurable improvements in conversion rates, call quality, and team productivity.

Candidates with experience training sales teams for Australian customers will be preferred.

Key Responsibilities

- Design and deliver induction, product, process, and sales training programmes for new and existing telecallers.
- Train employees on sales pitches, call opening techniques, probing questions, rapport building, objection handling, and closing strategies.
- Coach telecallers on spoken English, pronunciation, tone, pace, active listening, and professional telephone etiquette.
- Develop employees' understanding of Australian customer expectations, communication styles, and sales conversations.
- Conduct mock calls, role-plays, assessments, and certification sessions to evaluate trainee readiness for live calling.
- Monitor live and recorded calls to identify skill gaps and provide structured, actionable feedback.
- Conduct one-on-one coaching, refresher sessions, and targeted training for underperforming employees.
- Collaborate with Sales, Operations, and Quality Assurance teams to identify training needs and improve sales performance.
- Develop and maintain training materials,



sales scripts, objection-handling guides, FAQs, and assessment tools.
- Track training effectiveness through assessment scores, current-hire ramp-up time, call quality, conversion rates, and other relevant KPIs.
- Prepare training reports and recommend improvements based on call observations and performance data.
- Ensure employees understand approved sales processes, customer data confidentiality, ethical selling practices, and applicable telemarketing compliance requirements.
- Required Qualifications & Experience : Graduate in any discipline from a recognised university.

Preferred Skills

- Experience training telecallers handling Australian customers.
- Familiarity with Australian customer expectations and telephone etiquette.
- Experience in international voice processes or outbound sales campaigns.
- Understanding of CRM systems, diallers, call recording platforms, and contact centre quality tools.
- Demonstrated success in improving conversion rates, call quality, or employee productivity through training.

Key Competencies

- Excellent communication and presentation skills.
- Strong facilitation, coaching, and mentoring abilities.
- Results-oriented approach with a focus on measurable sales improvement.




- Strong analytical and problem-solving skills.
- Ability to identify performance gaps and deliver targeted interventions.
- Confidence in conducting group training and individual coaching.
- Ability to work in a fast-paced, target-driven environment.
- Strong interpersonal skills, initiative, and accountability.

Performance Expectations

Success in this role will be measured by:

- Effectiveness of new-hire training and readiness for live calling.
- Improvement in sales conversion and campaign-specific performance metrics.
- Improvement in call quality and adherence to approved sales processes.
- Reduction in recurring communication and sales skill gaps.
- Effectiveness of coaching and refresher training.
- Timely completion of training documentation and performance reports.
- 4–8 years of overall professional experience, preferably in a BPO, contact centre, telesales, or inside-sales environment.
- At least 2–3 years of experience in sales training, coaching, or team development.
- Strong experience in outbound sales training and objection handling.
- Excellent spoken English and the ability to train employees in professional customer communication.
- Practical experience in call monitoring, call evaluation, role-plays, and individual coaching.
- Experience developing training modules and evaluating trainee performance.
- Proficiency in MS Excel, PowerPoint, and other standard reporting tools.

Pay: From ₹35,000.00 per month

Perks:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Trainer – Australian Market (Telecalling) (Sahibzada Ajit Singh Nagar)
🏢 KV Marketing Solutions
📍 Sahibzada Ajit Singh Nagar