- Provide technical guidance and troubleshooting support to field teams, dealers and service centres to diagnose and resolve complex product issues while minimising vehicle downtime
- Investigate field failures using telematics, diagnostic tools and warranty data to pinpoint root causes and detect recurring failure patterns
- Formulate and validate immediate containment actions and permanent corrective actions in close coordination with cross-functional engineering and manufacturing teams
- Innovate digital diagnostic applications and tools to streamline fault finding and improve service operations
- Publish technical advisories, service bulletins and updated repair procedures to standardise best practices across the entire dealer network
- Analyse warranty claims, repeat repairs and breakdown data to build predictive dashboards and generate actionable insights for management
- Drive first-time-right repair initiatives to reduce repeat service visits and accelerate the overall turnaround time for technical escalations
- Conduct technical training workshops and webinars for dealership technicians and field personnel to elevate technical capabilities
- Maintain comprehensive technical knowledge databases and failure analysis records to preserve organisational learnings
- Deliver structured product quality feedback and field intelligence to engineering teams to drive continuous design and manufacturing improvements
Ideal candidate
- Bachelor’s degree or diploma in Mechanical, Electrical, Electronics, Automobile Engineering or Mechatronics
- Specialisation or certification in Electric Vehicle Technology preferred
- 3 to 5 years of experience in automotive or electric vehicle technical support, product quality, service engineering or diagnostics
- Hands-on experience in EV systems, diagnostics and field issue resolution
- Proven experience collaborating with cross-functional teams and product development
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📌 Technical Support - Service (North) (Delhi)
🏢 River Mobility
📍 Delhi
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