Company: Highspark Silver
Experience: 0–3 Years
Job Type: Full-time
Job Description:
We are looking for a Customer Support Executive to handle customer queries and provide a smooth shopping experience.
Roles & Responsibilities:
- Handle inbound and outbound customer calls.
- Assist with order status, delivery delays, returns, and exchanges.
- Respond to customer queries via WhatsApp and email.
- Confirm COD orders before dispatch.
- Handle customer complaints calmly and politely.
- Maintain customer records and follow up on pending issues.
Requirements:
- Good communication skills in Hindi and English.
- Marathi is an added advantage.
- Freshers are welcome.
- Basic computer knowledge and a customer-friendly attitude.
- E-commerce customer support experience is a plus.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Adaptable schedule
- Paid time off
- Provident Fund