- Receive and inspect accident or damaged vehicles brought to the body shop.
- Explain repair procedures, estimated costs, and timelines to customers.
- Prepare repair estimates for denting, painting, and body repairs.
- Coordinate with insurance surveyors for claim processing and approvals.
- Open job cards and maintain proper repair documentation.
- Follow up with technicians to ensure timely completion of repair work.
- Keep customers updated on repair progress and delivery schedules.
- Conduct final vehicle inspection before delivery.
- Ensure quality standards are maintained for all repair jobs.
- Handle customer complaints professionally and provide suitable resolutions.
- Coordinate with spare parts and workshop teams for smooth repair operations.
- Ensure proper documentation for insurance claims and billing.
Required Skills
- Good communication and customer handling skills.
- Knowledge of automobile body repair and paint processes.
- Understanding of insurance claim procedures.
- Basic computer knowledge and dealership software handling.
- Robust coordination and problem-solving ability.
- Ability to work under pressure and meet deadlines.
Qualification
- Diploma / ITI / Degree in Automobile Engineering or related field.
- Prior experience in automobile body shop or service advisory role preferred.
Experience
- 2–5 years of experience in automobile service or body shop operations.