Key Responsibilities

A. Sales and Business Development

- Handle B2C enquiries received through calls, emails, WhatsApp, social media, and other channels.
- Understand customers’ travel preferences, budgets, destinations, and requirements.
- Recommend domestic and international holiday packages tailored to customer needs.
- Prepare quotations, itineraries, and customised travel proposals in coordination with the operations team.
- Follow up with prospective customers and convert enquiries into confirmed bookings.
- Achieve monthly sales targets and contribute to overall business growth.
- Develop and maintain relationships with existing and potential customers.

B. Customer Relationship Management

- Provide timely responses and professional assistance throughout the sales process.
- Maintain regular communication with customers regarding quotations, bookings, payments, and travel requirements.
- Address customer queries and coordinate with the operations team to resolve issues.
- Maintain customer databases, enquiry records, and follow-up schedules.

C. Coordination and Documentation

- Coordinate with the operations team for itinerary preparation, costing, hotel availability, transportation, and other travel arrangements.
- Ensure quotations and proposals are accurate and commercially viable.
- Maintain proper records of enquiries, conversions, bookings, and lost leads.
- Follow up on payments and ensure timely communication of booking confirmations.

3. Key Result Areas (KRAs)

- Achievement of monthly sales targets.
- Conversion of enquiries into confirmed bookings.
- Timely follow-up and lead management.




- Revenue generation and profitability.
- Customer satisfaction and relationship management.
- Accuracy of quotations and sales documentation.

4. Required Skills and Qualifications

- Graduate in any discipline; a degree or diploma in Travel and Tourism will be an advantage.
- Experience in B2C travel sales or holiday package sales is preferred.
- Valuable verbal and written communication skills.
- Knowledge of domestic and international holiday destinations.
- Strong negotiation, persuasion, and customer-handling skills.
- Ability to prepare quotations and customised travel itineraries.
- Proficiency in MS Office, email, WhatsApp, and CRM tools.
- Target-oriented approach with strong follow-up and problem-solving abilities.

5. Experience

- Preferred Experience: 1–3 years in travel sales, holiday packages, or the tourism industry.
- Candidates with strong communication skills and a demonstrated ability to convert sales enquiries may also be considered.

6. Performance Measurement (KPIs)

- Monthly revenue and booking targets achieved.
- Enquiry-to-booking conversion ratio.
- Number of qualified enquiries followed up.
- Response time and follow-up consistency.
- Gross profit or margin generated from bookings.
- Customer feedback and repeat business.

7. Personal Attributes

- Customer-focused and service-oriented.
- Confident communicator and effective negotiator.
- Proactive, organised, and detail-oriented.
- Able to work under sales targets and deadlines.
- Collaborative approach when working with sales and operations teams.

Pay: Up to ₹30,000.00 per month

Work Location: In person

📌 Travel Consultant (Kolkata)
🏢 TRAVEL O HUB HOLIDAYS
📍 Kolkata