Dear Team,

We have an urgent opening for Team Leader at ODeX India Solutions Pvt Ltd based at Vikhroli West. (Only Mumbai based candidate can apply)

Designation: Team Leader

Qualification: Any Graduates

Experience: 5-7 Yrs

Salary upto 40K Gross + 5 Days working

Immediate joiner with BPO Experience will be added advantage for this role.

Job Responsibilities:

1. Team Management: Lead the support team, assign tasks, monitor performance, and provide training and feedback.

2. Issue Resolution: Ensure timely resolution of customer issues, handle escalations, and maintain customer satisfaction.

3. Process Improvement: Improve support processes, reduce response times, and implement tools to increase efficiency.

4. Knowledge Management: Maintain updated documentation and ensure the team has the required product knowledge and training.

5. Reporting and Analytics: Track support metrics, prepare performance reports, and use data to improve team productivity.

6. Team Building and Retention: Build a strong,



motivated team, encourage collaboration, and retain team members.

7. Collaboration: Coordinate with other departments and team leaders to share information and improve service quality.

8. Emotional Intelligence and Decision-Making: Understand team members' concerns, maintain a positive work setting, and make effective decisions.

9. Adaptability and Time Management: Adapt to changes, manage time effectively, and allocate resources efficiently.

10. Grievance Handling: Listen to team members' concerns, address grievances fairly, and escalate issues to HR or management when required.

If your profile is relevant please do share your udpated resume on [email protected]

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Service Team Leader (Vikhroli)
🏢 ODeX India Solutions
📍 Vikhroli