ob Description: E-Commerce Telecaller / Customer Support Executive
Role Overview: We are looking for a energetic and customer-focused Telecaller to join our e-commerce business. In this role, you will be the primary point of contact for our customers, handling inbound inquiries, resolving issues promptly, and ensuring an exceptional shopping experience.
Key Responsibilities:
- Handle customer inquiries regarding product details, order status, shipping, and returns via phone calls.
- Understand customer needs, troubleshoot problems, and provide effective solutions efficiently.
- Assist customers with placing orders, tracking shipments, and managing exchanges or refunds.
- Maintain a polite, professional, and empathetic tone during all customer interactions.
- Accurately log customer feedback and details into our system/database.
Requirements:
- Excellent communication and active listening skills in English and/or local languages.
- Prior experience in telecalling, customer support, or the e-commerce industry is a strong plus.
- Basic computer literacy and familiarity with e-commerce operations.
- Problem-solving mindset with a passion for helping customers.