We are looking for an experienced Senior Tour Operations Executive to plan, cost and deliver our domestic and international tours. You will design itineraries, source and negotiate supplier quotations, and make sure every guest journey runs smoothly from booking to return.

Responsibilities

- Oversee end-to-end operations for group, FIT and customised tours.

- Coordinate hotels, transfers, sightseeing, guides, meals, permits and visas.

- Prepare operational plans, rooming lists, vouchers and confirmations for each departure.

- Monitor live tours and resolve issues, emergencies and contingencies quickly.

- Design practical, creative day-by-day itineraries matched to client needs, season and budget.

- Develop new packages and destinations with sales and marketing.

- Verify itinerary feasibility: travel times, availability, seasonality and logistics.

- Request, compare and evaluate quotations from hotels, transport operators, DMCs, airlines, guides and activity providers.

- Negotiate rates, allotments, contracts, payment terms and cancellation conditions.

- Build tour costings, markups and pricing for fixed departures and custom quotes.

- Maintain an approved-supplier database and audit supplier performance.

- Lead,



mentor and train the tour operations team; brief tour managers, guides and drivers.

- Control tour budgets, reconcile supplier invoices and report on margins and guest satisfaction.

Requirements

- Bachelor's degree or diploma in Tourism, Hospitality, Business Administration or a related field.

- 2+ years of tour operations experience, including a senior or supervisory role.

- Proven experience creating and costing itineraries for domestic and international destinations.

- Strong record of obtaining and negotiating supplier quotations.

- Knowledge of destinations, seasonality, visa and documentation requirements.

- Experience handling groups, FITs and corporate or luxury travel.

- Proficiency in booking systems, MS Office / Google Workspace and costing spreadsheets.

- Excellent English communication, negotiation and problem-solving skills.

Preferred

- Inbound and outbound tour experience

- Network of reliable suppliers and DMCs

- MICE and special-interest tour experience

- GDS or tour operations software knowledge

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Paid sick time

Work Location: In person

📌 Senior Operations Executive (Kochi)
🏢 Romaturs Private
📍 Kochi