We are hiring a Floor Manager to lead the floor at our Malad restaurant. You will run the service, not just supervise it: the briefing, the sections, the mood of the room and every guest recovery are yours.
What you will do
- Lead a floor team of six to eight through lunch or dinner service.
- Brief the team, call the restaurant ready, and walk the floor every 15 minutes.
- Handle guest complaints first-hand and fix them rapid.
- Own the night reset, the stock count and waste going out.
- Train and certify Table Artists.
What we look for
- Two years or more in restaurant service, with at least one year leading a floor or a shift as captain or supervisor.
- You stay on the floor when it is busy and do not disappear into one table.
- You write things down: a miss is logged, not hidden.
- Hindi and working English. Comfortable with a billing system.