Job Description – Front Office Associate (FOA)

Department: Front Office
Designation: Front Office Associate (FOA)
Reports To: Front Office Manager

Job Summary

The Front Office Associate is responsible for welcoming guests, managing check-in and check-out procedures, handling guest inquiries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

- Welcome guests warmly and provide professional customer service.
- Handle guest check-ins and check-outs efficiently.
- Manage guest reservations, room allocations, and billing procedures.
- Respond to guest inquiries, requests, and complaints promptly.
- Coordinate with Housekeeping, F&B;, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update information in the hotel management system.
- Handle telephone calls, emails, and guest requests professionally.
- Follow hotel policies, SOPs, and safety procedures.
- Maintain confidentiality of guest information.




- Ensure the front desk area remains clean, organized, and presentable.

Required Skills and Qualifications

- Graduate or diploma in Hotel Management or a related field preferred.
- Good communication and interpersonal skills.
- Skilled grooming and a customer-focused attitude.
- Basic computer knowledge and familiarity with IDS software.
- Ability to handle guest concerns calmly and professionally.
- Willingness to work in rotational shifts, including weekends and holidays.

Key Competencies

- Guest service orientation
- Communication skills
- Teamwork and coordination
- Problem-solving abilities
- Attention to detail
- Time management

Experience: Freshers and experienced candidates may apply, depending on hotel requirements.

Pay: From ₹14,000.00 per month

Work Location: In person

📌 Front Office Associate (Vrindavan)
🏢 RAMADA by Wyndham ,Vrindavan
📍 Vrindavan