- Welcome customers and understand their vehicle service and repair requirements.
- Prepare accurate job cards, recording customer complaints, vehicle details, and requested services.
- Explain required repairs, maintenance work, estimated costs, and delivery timelines to customers.
- Coordinate with technicians, workshop supervisors, spare parts, and warranty teams to ensure timely service completion.
- Provide regular updates to customers regarding repair progress and vehicle delivery.
- Explain repair estimates and obtain customer approval before undertaking additional work.
- Ensure proper documentation, billing accuracy, and timely vehicle handover.
- Conduct vehicle delivery explanations and ensure customer satisfaction after service.




- Handle customer complaints professionally and coordinate with the relevant teams for resolution.
- Promote periodic maintenance, value-added services, and customer retention initiatives.
- Follow Tata Motors service standards, company SOPs, safety procedures, and quality guidelines.
- Achieve assigned targets for customer satisfaction, labour revenue, upselling, service retention, and other service KPIs.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:

- Leave encashment
- Provident Fund

Experience:

- Advisor: 3 years (Required)

Work Location: In person

📌 Automotive Service Advisor (Kottayam)
🏢 Luxon TATA
📍 Kottayam