Front Desk & Patient Registration

- Welcome patients and attendants and provide accurate information about hospital services.
- Register recent and returning patients in the Hospital Information System (HIS/HMS).
- Verify patient details, identification documents, referral letters, and relevant medical records.
- Manage OPD appointments, token systems, and patient queues.
- Coordinate with doctors, nursing staff, billing, and admission departments.
- Handle telephone calls, enquiries, and patient complaints professionally.

B. Government Health Schemes & Insurance

- Verify patient eligibility and documentation under the following schemes:
- ECHS – Ex-Servicemen Contributory Health Scheme.
- CGHS – Central Government Health Scheme.
- ESI/ESIC – Employees’ State Insurance Scheme.
- Ayushman Bharat PM-JAY – Pradhan Mantri Jan Arogya Yojana.
- TPA/Health Insurance – Cashless and reimbursement cases, as applicable.
- Check scheme cards, beneficiary IDs, referral letters, authorizations, and other required documents.
- Coordinate with the respective scheme helpdesk, insurance desk, and concerned departments.
- Guide patients regarding cashless treatment procedures, eligibility, referrals, and required documentation.
- Facilitate pre-authorisation requests and follow up on approval status with the authorized insurance/scheme team.
- Assist in preparing and collecting documents required for claims, discharge, and billing.
- Maintain scheme-wise patient records and documentation.
- Ensure that treatment and billing are processed according to hospital policy, applicable scheme rules, and payer requirements.




- Escalate authorization delays, documentation discrepancies, and claim-related issues to the concerned department.

C. Admission & Discharge Coordination

- Assist with OPD-to-IPD conversion and inpatient admission formalities.
- Coordinate bed allocation and admission documentation.
- Inform patients and attendants about the required admission documents and applicable deposit or billing procedures.
- Coordinate with billing, insurance, medical records, and discharge departments.
- Ensure the completion and forwarding of required documents to the relevant teams.

D. Billing & Cashless Coordination

- Coordinate with the billing department for scheme-wise and insurance-related billing.
- Verify that the correct payer category is recorded in the hospital system.
- Assist with collection of approved patient contributions or non-covered charges, where applicable and permitted.
- Support the preparation of bills, discharge summaries, and supporting documents for scheme/TPA processing.
- Follow up on pending approvals, deficiencies, and documentation requirements.

E. Documentation & Reporting

- Maintain accurate patient registration and scheme-related records.
- Ensure confidentiality of patient information and medical documents.
- Maintain daily reports of OPD registrations, admissions, scheme patients, and pending authorizations.
- Ensure proper handover of pending cases between shifts.
- Follow hospital SOPs, patient service standards, and applicable compliance requirements.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Desk Executive (Chandigarh)
🏢 Mukat Hospital & Heart Institute
📍 Chandigarh