Wellphy Medical Hub is looking for a polite, patient-focused, and motivated Telecaller to support patient communication, appointment scheduling, and service-related inquiries.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Schedule, reschedule, and confirm patient appointments.
- Provide accurate information about clinic services and treatments.
- Follow up with patients and respond to inquiries courteously.
- Maintain call records and update patient interaction details.
- Coordinate with the concerned departments to ensure smooth patient communication.
Requirements
- Good communication and interpersonal skills.
- Basic computer knowledge and data-entry skills.
- A polite, qualified, and patient-friendly approach.
- Ability to communicate clearly in Malayalam; knowledge of English is an advantage.
- Previous experience in telecalling or customer service is preferred but not mandatory.