Key ResponsibilitiesA. Guest Room Cleaning

- Clean and service occupied, departure, vacant, and arrival rooms as per hotel SOPs.
- Make beds and replace bed linen, pillowcases, towels, and bath linen as required.
- Clean and sanitize bathrooms, including toilets, washbasins, bathtubs, showers, mirrors, and fixtures.
- Dust and polish furniture, fixtures, lamps, and decorative items.
- Vacuum carpets, mop floors, and clean windows and other designated surfaces.
- Replenish guest amenities, toiletries, stationery, drinking water, and other supplies according to hotel standards.
- Ensure proper arrangement of furniture, curtains, cushions, and room accessories.
- Check room condition and report any maintenance issues to the supervisor.

B. Guest Service

- Greet guests politely and maintain qualified behavior at all times.
- Respond promptly to guest requests for towels, toiletries, extra pillows, and other amenities.
- Respect guest privacy and follow the hotel's Do Not Disturb and room-entry procedures.
- Communicate guest complaints, special requests, and service issues to the supervisor.
- Maintain confidentiality regarding guest information and hotel operations.

C. Cleaning Equipment and Supplies

- Use cleaning chemicals and equipment safely and correctly.
- Maintain cleanliness and organization of housekeeping trolleys, pantries, and storage areas.
- Ensure adequate supplies of linen, amenities, and cleaning materials.
- Report damaged equipment, shortages, and wastage to the supervisor.
- Follow proper procedures for handling, storing, and disposing of cleaning materials.

D. Lost and Found





- Immediately report and submit any items found in guest rooms to the supervisor or Security Department.
- Follow the hotel's Lost and Found policy and documentation procedures.
- Never remove, use, or dispose of guest belongings without authorization.

E. Hygiene, Safety, and Security

- Follow hotel hygiene, sanitation, fire safety, and workplace safety procedures.
- Handle chemicals according to safety instructions and use appropriate personal protective equipment.
- Report accidents, hazards, suspicious activities, and damaged property immediately.
- Follow key-control procedures and ensure guest room security.
- Observe infection-prevention and cross-contamination control practices.

F. Reporting and Coordination

- Update the supervisor on room-cleaning progress and room status.
- Report completed rooms for inspection and release as per hotel procedures.
- Coordinate with the Floor Supervisor, Housemen, Laundry, and Engineering teams when required.
- Complete assigned cleaning schedules, checklists, and daily duties.
- Perform deep-cleaning tasks and special assignments as directed by the supervisor.

3. Qualifications and Experience

- Minimum education: 10th or 12th standard preferred.




- Previous experience in housekeeping or hotel room cleaning is preferred; freshers may be considered based on hotel policy.
- Knowledge of guest room cleaning, bed making, bathroom sanitation, and cleaning chemicals is an advantage.
- Hotel Management or Hospitality training is desirable.

4. Skills and Competencies

- Attention to detail and cleanliness.
- Good personal grooming and hygiene.
- Polite communication and a guest-friendly attitude.
- Ability to follow instructions and hotel SOPs.
- Time management and teamwork.
- Honesty, integrity, and respect for guest privacy.
- Physical fitness to perform cleaning duties and handle housekeeping equipment.

5. Key Performance Indicators (KPIs)

- Guest room cleanliness and inspection scores.
- Timely completion of assigned rooms.
- Compliance with hotel cleaning and presentation standards.
- Guest feedback and service request response.
- Proper use of linen, amenities, and cleaning supplies.
- Adherence to safety, hygiene, and Lost and Found procedures.

6. Working Conditions

- Rotational shifts, including weekends and public holidays.
- Standing, walking, bending, and lifting within safe working limits.
- Work in guest rooms, corridors, pantries, and other assigned areas.
- Compliance with all hotel policies, grooming standards, and departmental SOPs.

Overall Responsibility: To ensure every guest room is clean, hygienic, comfortable, secure, and presented to the hotel's expected standards of excellence.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Housekeeping Attendant (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad