The Assistant Manager – Ecommerce supports the Ecommerce Head in running end-to-end online sales for iBELL's home and kitchen appliances across marketplaces (Amazon, Flipkart and others) and the company website. The role needs hands-on command of every ecommerce function – catalog, listings, advertising, inventory, orders, returns and customer experience – along with sharp reporting and advanced Excel skills.

Key Responsibilities

1. Marketplace & Account Management

- Manage seller accounts on Amazon, Flipkart and other platforms; maintain account health and policy compliance.
- Handle onboarding, brand registry, category approvals and resolving account or listing issues.

2. Catalog & Listing Management

- Create, optimise and update listings: titles, bullet points, images, A+ content, keywords and pricing.
- Maintain catalog accuracy and resolve suppressed or blocked listings.

3. Sales, Pricing & Promotions

- Track sales targets and drive growth across SKUs and platforms.
- Plan pricing, deals, coupons and event participation (Big Billion Days, Great Indian Festival, etc.).

4. Advertising & Marketing

- Run and monitor sponsored ads; track ACOS,



ROAS and conversion; optimise campaigns and budgets.

5. Inventory & Order Fulfilment

- Plan stock and shipments to marketplace warehouses (FBA / Flipkart Fulfilment); avoid stock-outs and overstock.
- Coordinate with warehouse and logistics for timely dispatch, and monitor order processing and SLAs.

6. Returns, Reviews & Customer Experience

- Monitor returns, RTO, claims (SECURE-T / SPF) and customer complaints; reduce return rate.
- Manage ratings and reviews, and coordinate with Customer Care and Service teams.

7. Reporting & Analytics

- Prepare daily, weekly and monthly reports: sales, orders, returns, ad spend, inventory ageing, settlements and profitability.
- Reconcile marketplace payments and settlements; analyse trends and give actionable insights to management.
- Build and maintain MIS dashboards in Excel.

8. Team Coordination

- Guide and review the work of ecommerce executives; assign tasks and ensure targets and deadlines are met.

Pay: ₹50,000.00 - ₹56,000.00 per month

Work Location: In person

📌 Ecommerce Assistant Manager (Aluva)
🏢 iBell Technologies
📍 Aluva