- Receiving leads/calls and sending them to agents
- Keep agents busy on calls
- Notify the WFM team of any issues
- Discuss Dialer Status with WFM or concerned team
Preferred Skills
- Beginner level Excel skills
- Must be able to respond quickly and logically to internal teams
- Positive oral and written communication skills
- Ability to work self-reliantly with minimal supervision
- Dialer Support experience is an added advantage
Required Qualifications
- Experience: 0 - 2 Years (Preferably Fresher or Back-office experience)
- Shifts: US Shifts, Night Shifts
- Qualifications: Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization Industry Type: BPO
📌 IN-Back Office Support (Noida)
🏢 Ipacesetters Solutions
📍 Noida
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