Role & Responsibilities – Hospitality Support Executive

- Handle customer queries through calls, emails, and chats regarding hotel bookings and reservations.
- Assist customers with current hotel bookings, modifications, cancellations, and rescheduling.
- Coordinate with hotels and vendors to confirm room availability, rates, and booking details.
- Resolve customer complaints related to bookings, payments, refunds, check-in, and check-out.
- Provide information about hotel facilities, amenities, locations, policies, and available services.
- Communicate with hotel partners and suppliers to ensure smooth service delivery.
- Follow-ups: Track pending bookings, refund requests, and customer concerns until resolution.
- Maintain professional communication and ensure customer satisfaction.
- Maintain accurate records of bookings, customer interactions, and complaints.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Support Executive (Ujjain)
🏢 Rihash Enterprises
📍 Ujjain