Roles & Responsibilities

Develop a deep understanding of the Heal solution suite and its capabilities

through training and hands-on experience. Major responsibilities in the lifecycle

of client deployment process for each phase:

Discovery

✓ Understand & document client application landscape and infrastructure

✓ Get details of known application, infrastructure outages and pain points

✓ Understand customers’ requirements and translate them to specific

monitoring requirements.

Solution

✓ Review the plan and get sign-off from the client project manager

✓ Hands-on implementation and configuration of Heal to monitor the

client Applications & infrastructure

✓ Ensure on time delivery of tasks and completion of Heal

implementation milestones

Technical Value Add

✓ Analyse the alerts and issues identified by Heal to prepare a

detailed Root Cause Analysis report

✓ Fine tune Heal configuration based on analysis of alerts

✓ Provide insights to Client on changes, enhancements required

in their infrastructure based on analysis of Heal alerts

✓ Train client / Appnomic monitoring team on features of Heal and

using it to proactively monitor performance in their environment as

well as use the product to identify bottlenecks as needed

✓ Document best practices in deploying Heal in customer environments

Sustenance

✓ Track the support requirements and interface with the Heal support

team for quick resolutions

✓ Manage the Heal patch updates and upgrades on an ongoing basis

✓ Ensure and document full deployment of Heal product in client's

environment





✓ Continuously monitor and improve the deployments.

✓ Troubleshooting configuration/environment/application server issues.

✓ Lead regular meetings with clients and internal stakeholders.

✓ Provide feedback to engineering and product management team to

improve features of the product and packaging

Skill Requirement

❖ Must have 5 years of experience, preferably a part of it in the IT

Management / Application Performance Management area

❖ Must have exp in following technologies: WebSphere Application Server,

Jboss,

Kubernetes, Openshift, Jenkins, Splunk, APM Tools, Apache, IHS server, Datapower

Administrator on AIX, Linux, and Windows Platforms.

❖ Should have at least 3 years experience in one of the Unix based

operating systems - Linux, AIX, Solaris & HPUX

❖ Must have knowledge of Dockers, OpenSearch, ELK, Grafana

❖ Should have exp in handing the team.

❖ Must have Client handling skills

❖ Should be familiar with basic tasks of any one of the databases such as

MySQL, Oracle, MSSQL Server

❖ Good to have exposure to Flink and Cassandra

❖ Good to have exposure to AI / ML

❖ Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak,

HAProxy





❖ Should have at least 3 years’ experience in one of the database systems.

❖ Must be able to independently write and trouble-shoot scripts in Shell /

Bash / Perl / SQL

❖ Exposure to 1 or more of the following business domains (Must have

had a client in any of the domains, in the career history): Banking /

Ecommerce / Manufacturing

❖ Should be able to create and run basic database SQL queries or

Stored Procedures or Oracle Replication

❖ Must be able to gather requirements from customers and translate it

into explicit SOW documents

❖ Knowledge of Database tuning & Data lifecycle management

❖ Basic System Administrator skills (shell scripting / automation).

❖ Experience in Windows Server operating system and administration

skills is an added advantage.

❖ Experience working on distributed enterprise software products

❖ 3 years of experience in customer-facing positions as a professional

services consultant or implementation engineer

❖ Prior development background in J2EE or .Net stack is a strong plus

Pay: Up to ₹3,000,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- What is your Total Exp (in yrs)?
- What is your Current CTC (in LPA)?
- What is your Expected CTC (in LPA)?
- What is your Notice Period (in Days)?
- Do you have hands on minimum 3 years of experience in one of the Unix based

operating systems - Linux, AIX, Solaris & HPUX? If yes, how much?

- Do you have experience in handing a team, if Yes, what is the teamsize?

Work Location: In person

📌 Team Lead | Product Delivery (Delhi)
🏢 iStreet Network
📍 Delhi