Department: Warehouse / Dispatch
Reporting To: Operations Manager / Management
Job Location: Bawana Delhi - 110039, Sector - 5 Bawana

1. Job Summary

We are looking for a responsible and organized Dispatcher cum Supervisor to manage daily dispatch operations, supervise warehouse staff, ensure timely order processing, and maintain accurate shipment records. The candidate will be responsible for coordinating packing, labelling, inventory movement, courier handovers, and overall dispatch efficiency.

2. Key Responsibilities

A. Dispatch & Order Management

- Manage daily dispatch operations and ensure all orders are shipped on time.
- Verify customer orders, product quantities, SKUs, and shipping labels before dispatch.
- Coordinate order picking, packing, labelling, and shipment preparation.
- Ensure correct products are dispatched to the correct customers.
- Arrange daily courier pickups and coordinate with delivery partners.
- Maintain dispatch records, shipment manifests, tracking details, and pending orders.
- Handle cancelled orders, return shipments, and undelivered parcels.
- Ensure proper packaging to minimize product damage during transit.

B. Warehouse Supervision

- Supervise packing staff, helpers, and other warehouse employees.
- Allocate daily work and monitor staff productivity.
- Ensure discipline, punctuality, and compliance with company procedures.
- Monitor stock movement and coordinate with the inventory team.
- Conduct regular stock checks and report shortages, damages, or discrepancies.
- Maintain cleanliness, organization, and safety in the dispatch area.
- Ensure proper handling and storage of cosmetics and other products.

C. E-commerce & Shipment Coordination

- Coordinate with online marketplaces and courier partners for order processing and dispatch.
- Monitor pending orders, delayed shipments, and dispatch exceptions.
- Ensure shipping labels, invoices, and other required documents are correctly prepared.
- Reconcile dispatched orders with courier manifests and system records.




- Maintain accurate records of daily dispatches, returns, and order status.

D. Reporting & Accountability

- Prepare daily dispatch and staff productivity reports.
- Report dispatch errors, missing products, damaged stock, and operational issues to management.
- Identify opportunities to improve packing speed, accuracy, and operational efficiency.
- Ensure company policies and standard operating procedures are followed.

3. Required Qualifications

- Minimum 12th pass; graduation is preferred.
- 1–3 years of experience in dispatch, warehouse operations, logistics, or e-commerce fulfilment.
- Experience handling marketplace orders and courier operations is preferred.
- Basic computer knowledge, including Excel and order management systems.
- Ability to maintain records and supervise a team.

4. Required Skills

- Team management and leadership.
- Strong organizational and time-management skills.
- Attention to detail and order accuracy.
- Problem-solving and coordination skills.
- Basic computer and reporting skills.
- Ability to work under pressure and meet dispatch deadlines.
- Honest, disciplined, and responsible work attitude.

5. Key Performance Indicators (KPIs)

- Timely dispatch of all eligible orders.
- Order picking and packing accuracy.
- Minimum dispatch errors and product damage.
- Accurate inventory and shipment records.
- Staff productivity and work allocation.
- Timely courier handover and daily reporting.
- Reduction in pending orders and dispatch delays.

6. Working Conditions

- Full-time, in office position.
- Working hours: As per company policy.
- Weekly off: As per company policy.

7. Salary

Salary will be based on the candidate's experience, skills, and suitability for the role.

Note: The employee will be responsible for the smooth functioning of daily dispatch operations and for ensuring that orders are packed accurately, shipped on time, and handled according to company standards.

Job Hours : 09:30 to 07:30

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Dispatch Supervisor (Bawana)
🏢 Charvi Cosmetics
📍 Bawana