Experience: Minimum 1–2 Years (Relevant hands-on experience in tech support or web management)

About the Role:

Yashraa.ai is looking for a proactive, tech-savvy, and communication-driven Support Executive to work remotely and assist our clients and internal teams with our AI platforms, no-code integrations, and web workflows. The ideal candidate must have a strong command of English (both written and verbal) for calls and chat support, along with basic technical troubleshooting skills.

Key Responsibilities:

- Remote Client & Technical Support: Handle inbound support queries related to Yashraa.ai features, troubleshooting, and user onboarding via phone calls, chat, or email.
- No-Code & Platform Assistance: Guide users on integrating and managing workflows using platforms like WordPress, Shopify, and Zapier.
- API & Basic Web Management: Assist with basic web administration tasks and standard API configuration/testing queries.
- Documentation & Issue Tracking: Maintain explicit logs of customer issues, support tickets, and resolution steps.
- Effective Communication:



Communicate technical concepts clearly and professionally in fluent English during support calls.

Required Skills & Qualifications:

- Education: Graduate in Computer Science, IT, or equivalent practical experience.
- Communication: Excellent spoken and written English skills (mandatory for support calls).
- Technical Familiarity:
- Hands-on experience or good understanding of no-code tools: WordPress, Shopify, Zapier.
- Basic web management and administrative skills.
- Basic familiarity with Standard API configuration and webhooks.
- Work From Home Requirements:
- Good internet connection and a reliable laptop/PC for remote working and phone/video calls.
- Soft Skills: Problem-solving mindset, patience, and professional phone etiquette.

What We Offer:

- 100% Remote / Work From Home flexibility.
- Opportunity to work with a cutting-edge AI-driven tech startup (Yashraa.ai).
- Dynamic learning environment and career growth in tech support and AI operations.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Support Executive / Support Engineer (AI & Web Platforms) (India)
🏢 Yashraa Global
📍 India