Core Responsibilities • Outbound & Inbound Calls: Make cold calls to prospective clients or answer incoming customer inquiries. • Lead Generation & Sales: Pitch company products or services, qualify leads, and close sales or schedule appointments. • Customer Support: Address complaints, resolve post-purchase issues, and maintain high satisfaction levels. • Database & CRM Management: Log call outcomes, update customer information, and track follow-ups in tools like Excel or CRM software. • Target Achievement: Meet daily, weekly, and monthly quotas for call volume, conversions, or lead numbers. Required Skills & Qualifications • Communication: Clear verbal skills, active listening, and a polite, confident phone etiquette. • Language Proficiency:
Fluency in English and local regional languages (or international accents for global desks). • Resilience: Ability to handle rejection, stay calm under pressure, and manage repetitive tasks. • Technical Basics: Familiarity with computers, spreadsheets, and CRM platforms. • Education & Experience: Typically requires a High School Diploma (12th pass) or equivalent; freshers are often welcome with on-job training.
Pay: ₹12,000.00 - ₹20,000.00 per month
Advantages:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund