Customer Advisor

Location: Bangalore / Mumbai / Gurgaon

Experience: 1–5 Years

Work Schedule: 6 Days Working (1 rotational week off, not on weekends) Shift Timings: Rotational Shifts (7:00 AM – 4:00 PM / 4:00 PM – 11:00 PM)

About Cent Health

Cent Health is a next-generation preventive health-tech platform focused on detecting serious diseases before symptoms appear. Founded by the team behind Practo, we combine advanced diagnostics, AI, and deep health data to help individuals identify risks for conditions such as cancer, heart disease, and stroke at an early stage. Our mission is to shift healthcare from reactive to proactive and preventive care.

Role Overview

As a Customer Advisor, you will act as the Single Point of Contact (SPOC) for customers visiting the centre and play a critical role in delivering a seamless and delightful experience. You will own the customer's journey from entry to exit, ensuring they are guided, informed, and supported throughout the check-up process.

Key Responsibilities

● Manage the end-to-end customer experience at the centre, ensuring a smooth and hassle-free journey.

● Welcome and guide customers throughout their visit and provide personalized assistance at every stage.

● Support customers with registration, documentation, and form filling whenever required. ● Coordinate with clinical and internal teams to ensure timely and smooth execution of tests and procedures.

● Answer customer queries and provide clear information regarding services, processes, and next steps.

● Build trust and comfort with customers by being actively involved in their journey throughout the centre.





● Handle customer concerns and escalations promptly while maintaining high service standards.

● Conduct post-visit follow-ups to ensure customer satisfaction and address any additional queries.

● Maintain accurate documentation and adhere to quality standards.

● Collaborate with cross-functional teams to deliver an exceptional customer experience. Candidate Profile

● 1–5 years of experience in Customer Service, Hospitality, Patient Care, Customer Success, or similar service-oriented roles.

● Candidates with a Science background are preferred.

● Exceptional freshers with degrees in Biotechnology, Biology, Life Sciences, or allied medical fields may also be considered.

● Strong communication and interpersonal skills with a customer-first mindset. ● Ability to empathize with customers and provide a high-touch, personalized experience. ● Proficiency in English and the local language is mandatory.

● Comfortable working in rotational shifts and a six-day work week.

What We're Looking For

● Excellent customer handling and relationship management skills.

● Ability to work in a quick-paced environment while maintaining attention to detail. ● A proactive, empathetic, and service-oriented approach.

● Strong coordination and problem-solving capabilities.

Important Note

This role is focused on delivering an exceptional end-to-end customer experience and involves actively guiding customers throughout their visit to the centre. It is not a front desk or receptionist role. The Customer Advisor acts as a trusted companion and advocate for customers, ensuring a seamless experience from entry to exit.

Pay: ₹400,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Customer Advisor (Goregaon)
🏢 Cent Health
📍 Goregaon