Job Summary

We are looking for a relationship-focused and commercially driven Key Account Manager to manage strategic client accounts, strengthen customer relationships, and drive revenue growth through retention, upselling, and cross-selling opportunities.

Key Responsibilities

- Manage and develop relationships with key clients and strategic accounts.
- Serve as the primary point of contact for assigned customers.
- Understand client business needs and provide tailored solutions.
- Develop account plans to achieve revenue, retention, and growth targets.
- Identify opportunities for upselling, cross-selling, and account expansion.
- Coordinate with sales, marketing, operations, and customer support teams.
- Monitor account performance, customer satisfaction, and renewal risks.
- Prepare regular account reviews, forecasts, and performance reports.
- Resolve client issues promptly and ensure effective escalation when required.
- Negotiate contracts, pricing, renewals, and service agreements.
- Maintain accurate customer records and activities in the CRM.

Requirements

- Postgraduate degree in Business,



Marketing, Management, or a related field.
- MBA or PGDM preferred.
- 3–7 years of experience in account management, client servicing, sales, or business development.
- Proven experience managing major or strategic accounts.
- Strong relationship-building, negotiation, and presentation skills.
- Excellent communication and problem-solving abilities.
- Commercial awareness with a focus on revenue growth and customer retention.
- Familiarity with CRM systems and account-management tools.
- Ability to manage multiple clients and priorities effectively.

Key Performance Indicators

- Account revenue and profitability.
- Customer retention and renewal rates.
- Upselling and cross-selling revenue.
- Customer satisfaction and engagement.
- Achievement of account growth targets.
- Forecast accuracy and CRM data quality.

Pay: ₹30,000.00 - ₹50,000.00 per month

Perks:

- Health insurance

Work Location: In person

📌 Key Account Manager (Kandivali East)
🏢 PLUTUS VENTURES
📍 Kandivali East