looking for a customer-focused International Technical Customer Support Representative. In this role, you will assist global clients by diagnosing, troubleshooting, and resolving technical, software, network, or product-related issues across multiple communication channels

Key Responsibilities

- Technical Troubleshooting & Resolution:
- Identify, diagnose, and resolve technical issues related to software, hardware, network connectivity, or SaaS platforms.
- Provide step-by-step guidance to non-technical users to resolve product or service issues effectively.
- Global Client Communication:
- Interact with international customers via phone calls, emails, live chat, or remote-desktop sessions.
- Maintain clear, empathetic, and professional communication adhering to neutral or region-specific language standards.




- Ticket Management & Escalation:
- Log, track, and update customer inquiries and technical issues using CRM / Ticketing tools (e.g., Zendesk, Salesforce, Jira, ServiceNow).
- Escalate complex or unresolved bugs and technical issues to Tier 2/3 engineering or product teams with detailed documentation.
- Documentation & Knowledge Sharing:
- Maintain and update internal knowledge base articles and external FAQ guides based on common customer inquiries.

Pay: ₹21,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 International Technical Customer Support Representative (Bommanahalli)
🏢 ARR Recruitment Solutions
📍 Bommanahalli