About the Role
We are looking for a Customer Care Executive to be the link between our customers and our dealer network for electric vehicle orders. You will make sure every order is allocated to the right dealer, tracked through to delivery, and that customers stay informed at each step.
What You Will Do
- Be the first point of contact for customers and dealers on EV orders
- Match customer orders with the right dealer based on location, stock, and availability
- Track order status and delivery timelines, and follow up to ensure on-time delivery
- Raise and follow up on delays or issues with dealers, customers, and internal teams until resolved
- Keep accurate records of orders, allocations, and communication in our system
- Build good working relationships with dealers to improve service quality
- Share regular reports on order progress, pending cases, and escalations
- Follow company policies and service-level timelines
- Work with internal teams (sales, logistics, service) on complex cases
What We Are Looking For
- Graduate in any stream (Business Administration, Operations, or a related field is a plus)
- 0 to 1 year of experience in customer service, coordination, or operations
- Fluent in English and Hindi; Marathi
- Valuable verbal and written communication
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home