Role description

Salesforce Scrum Master

Experience Range:

- 6+ years of overall IT experience
- 3+ years of experience as a Scrum Master supporting Agile software development teams
- Experience working on Salesforce implementation and enhancement projects

Hiring Location:

- Bangalore, Chennai, Pune, Noida, Kochi, Trivandrum

Must-Have Skills

Agile & Scrum

- Scrum Framework
- Agile Methodologies
- Sprint Planning & Execution
- Backlog Refinement
- Dependency Management
- Risk & Issue Management
- Agile Metrics & Reporting
- Continuous Improvement Practices

Salesforce Experience

- Experience in Salesforce implementation or enhancement projects
- Salesforce Platform understanding
- Sales Cloud
- Service Cloud
- Experience Cloud
- Salesforce Release Management
- Salesforce Delivery Lifecycle

Delivery & Stakeholder Management

- Facilitating Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
- Stakeholder Management
- Team Facilitation
- Cross-functional Team Coordination
- Communication & Presentation Skills
- Delivery Tracking and Reporting
- Managing enterprise-level dependencies and risks

Good-to-Have Skills

- OmniStudio
- Health Cloud
- Agile Coaching & Mentoring
- SAFe Agile practices
- Enterprise-scale Salesforce Program Delivery




- Conflict Resolution
- Process Improvement & Agile Maturity Initiatives

Preferred Certifications

Agile Certifications

- Certified Scrum Master (CSM)
- Qualified Scrum Master (PSM)
- SAFe Scrum Master (SSM)
- SAFe Agilist

Salesforce Certifications

- Salesforce Administrator
- Salesforce Business Analyst
- Salesforce Platform App Builder

Preferred Domain Experience

- U.S. Healthcare Payer
- Claims & Benefits Administration
- Provider Management
- Member Services
- Care Management
- Digital Health Platforms

Skills

Salesforce, Scrum, Stakeholder Management, Project Management

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Scrum Master I - Salesforce (Kerala)
🏢 UST
📍 Kerala