Service Manager – Triumph Motorcycles

Department: ServiceDesignation: Service ManagerIndustry: Premium Two-Wheeler / Motorcycle Dealership

Job Purpose

To manage the overall service operations of the Triumph motorcycle dealership, ensuring premium customer satisfaction, high-quality repairs, workshop efficiency, revenue growth, and compliance with company standards and OEM procedures.

Key Job Responsibilities

1. Service Operations Management

- Manage daily workshop operations, job allocation, vehicle delivery, and technician productivity.
- Ensure timely vehicle servicing and repairs as per Triumph standards.
- Monitor workshop capacity, turnaround time (TAT), and first-time-right (FTR) performance.

2. Customer Satisfaction

- Ensure premium customer experience throughout the service process.
- Handle customer complaints, escalations, and service-related issues.
- Monitor customer feedback, NPS scores, and service quality.

3. Team Management

- Supervise Service Advisors, Technicians, and workshop staff.
- Conduct technical training, performance reviews, and team meetings.
- Monitor employee productivity, discipline, and target achievement.

4. Revenue and Business Development

- Achieve monthly service revenue and labour sales targets.
- Improve customer retention, repeat service visits, and paid-service conversion.
- Promote periodic maintenance, accessories, and value-added services.

5. Quality Control and Technical Support

- Ensure repairs follow Triumph technical guidelines and standard operating procedures.
- Monitor vehicle inspections,



road tests, and final quality checks.
- Coordinate with technical support teams for complex repairs and recurring issues.

6. Warranty and Spare Parts Coordination

- Ensure proper warranty claim processing and timely submission.
- Coordinate with the Parts Department to maintain spare parts availability.
- Monitor pending parts, warranty claims, and repair delays.

7. Reports and Compliance

- Review daily service reports, labour sales, vehicle inflow, productivity, and customer feedback.
- Ensure accurate job cards, billing, and service documentation.
- Maintain workshop safety, cleanliness, tools, and equipment standards.

Key Performance Indicators (KPIs)

- Monthly service revenue and labour sales achievement
- Customer satisfaction and NPS score
- First-Time-Right (FTR) percentage
- Vehicle turnaround time (TAT)
- Technician productivity and efficiency
- Repeat service and customer retention rate
- Warranty claim accuracy and pending claims
- Customer complaints and resolution time

Qualifications and Skills

- Diploma or degree in Automobile or Mechanical Engineering preferred.
- Experience in two-wheeler service operations; premium motorcycle experience preferred.
- Solid technical knowledge of motorcycle servicing and diagnostics.
- Excellent leadership, customer-handling, and team-management skills.
- Proficiency in dealer management systems (DMS), job card management, billing, and service reporting.

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Service Manager - Triumph Showroom (Kaimanam)
🏢 PIONEER MOTORS
📍 Kaimanam