JOB DESCRIPTION – HOUSEKEEPING EXECUTIVE

Property: Casino Hotel, Kochi
Department: Housekeeping
Reports To: Assistant Housekeeping Manager / EHK

1. Job Purpose

To supervise daily housekeeping operations and ensure high standards of cleanliness, hygiene, presentation, and guest satisfaction across guest rooms and public areas, in accordance with CGH Earth's service standards and operational procedures.

2. Key Responsibilities

- Supervise daily cleaning and maintenance of guest rooms, corridors, lobbies, washrooms, and other assigned areas.
- Inspect guest rooms and public areas to ensure cleanliness, presentation, amenities, and hygiene meet established standards.
- Allocate duties to housekeeping associates, monitor performance, and ensure timely completion of assigned tasks.
- Coordinate with Front Office regarding room status, guest arrivals, departures, special requests, and room readiness.
- Attend to guest requests and housekeeping complaints promptly, escalating unresolved issues to the reporting manager.
- Ensure proper handling, storage, and usage of linen, guest supplies, cleaning materials, and housekeeping equipment.
- Monitor inventory and consumption of housekeeping supplies to minimise wastage and control costs.
- Ensure safe handling of cleaning chemicals and compliance with hygiene, sanitation,



and workplace safety procedures.
- Report maintenance defects and coordinate with Engineering for timely rectification.
- Maintain records of room inspections, duty allocation, lost and found articles, inventory, and maintenance requests.
- Train and guide associates on cleaning procedures, grooming, guest interaction, and departmental SOPs.
- Coordinate with Laundry and other departments to ensure smooth daily operations.
- Ensure adherence to hotel policies, departmental standards, and guest privacy requirements.

3. Qualifications and Experience

- Diploma or degree in Hotel Management.
- Minimum 5–7 years of housekeeping experience in a hotel or resort, preferably with supervisory exposure.
- Good knowledge of room cleaning, public area maintenance, linen management, and hygiene standards.
- Strong communication, organisational, and team management skills.

4. General Responsibilities

Uphold CGH Earth's values, maintain skilled grooming and discipline, participate in training programmes, and perform other duties assigned by the reporting manager to support efficient hotel operations.

Pay: ₹25,000.00 - ₹27,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Housekeeping Executive (Kochi)
🏢 CGH Earth
📍 Kochi