We are looking for a proactive and customer-focused Customer Success Associate to join our team. This is a great chance for a fresher who is eager to start their career in customer success, account management, or client relationship management.
Location: Noida (Sec-132)
Experience: Fresher (0-1) years
Role: Customer Success Associate
Responsibilities:
- Serve as the primary point of contact for assigned customers.
- Build and maintain long-term client relationships.
- Conduct customer onboarding and ensure successful product adoption.
- Understand customer requirements and provide appropriate solutions.
- Monitor customer health and proactively identify risks & opportunities.
- Resolve customer issues by coordinating with Support, Sales & Technical teams. Drive customer retention, renewals, upselling & cross-selling.
- Conduct regular business reviews and share product updates. Track customer feedback and collaborate with product teams.
- Maintain accurate customer records and interactions in CRM tools. Ensure customer satisfaction by meeting defined SLAs & KPIs
Skills and Qualification:
- Graduate in any discipline
- Good communication and coordination skills
- Basic knowledge of MS Office (Excel, Word, PowerPoint)
- Quick learner with the ability to adapt to digital procurement platforms
- Strong stakeholder management & relationship-building skills.