We’re looking for a Customer Support & Event Operations Executive to join our team and manage customer queries and event-related operations for our event booking platform.

Location: Navi Mumbai
Role: Customer Support & Operations

Key Responsibilities:

- Handle customer queries through WhatsApp, phone, and email.
- Resolve issues related to bookings, payments, tickets, refunds, and events.
- Assist customers with check-in, QR codes, and seating-related queries.
- Follow up on open issues and ensure timely resolution.
- Handle customer escalations professionally.
- Monitor bookings, cancellations, payments, and customer requests.
- Coordinate with Event, Sales, Finance, and Tech teams.
- Support event-day operations and resolve on-ground issues.
- Maintain records of complaints, refunds, and resolutions.
- Prepare basic MIS and operational reports.





Who Would Be a Valuable Fit:

- Good communication and interpersonal skills.
- Comfortable communicating with customers over phone and WhatsApp.
- Strong problem-solving and coordination skills.
- Ability to handle multiple issues in a fast-paced event environment.
- Basic knowledge of Excel or Google Sheets.
- Prior experience in customer support, event operations, ticketing, or a similar role is a plus.

Interested candidates can apply with their CV/resume and a short introduction. Please mention your experience, current location, and expected salary.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support & Event Operations (Sanpada)
🏢 Vann Ventures
📍 Sanpada