We are looking for a detail-oriented and proactive E-commerce Manager to support daily operations across all our ecommerce platforms. This role offers hands-on exposure to marketplace management, inventory coordination, customer experience, and digital commerce strategy.
You will work closely with the operations team to ensure smooth day-to-day functioning of our online stores.
- Create and update product listings across ecommerce platforms
- Optimize titles, descriptions, images, and keywords
- Ensure content accuracy and brand consistency
Pricing & Promotions
- Assist in updating pricing as per strategy
- Monitor competitor pricing
- Support implementation of discounts and promotional campaigns
Inventory Coordination
- Track stock levels and update inventory across platforms
- Coordinate with warehouse/logistics teams
- Assist in preventing stockouts and overselling
Order Processing
- Monitor incoming orders
- Coordinate dispatch with fulfillment team
- Track shipments and handle returns/refunds
Customer Support
- Respond to customer queries via chat/email
- Resolve basic complaints and escalate complex issues
- Maintain response time and customer satisfaction standards
Daily Operations
- Generate basic sales and performance reports
- Monitor platform health metrics
- Support daily operational problem-solving
Requirements
- Currently pursuing or recently completed a degree in Business, Marketing, Ecommerce, or related field
- Strong attention to detail
- Basic knowledge of ecommerce platforms (Amazon, Shopify, Flipkart, etc.) preferred
- Positive communication skills
- Proficiency in Excel/Google Sheets
- Willingness to learn and take ownership
What You’ll Gain
- Practical experience managing live ecommerce platforms
- Exposure to pricing, analytics, and operations
- Opportunity for full-time conversion based on performance