Location: Mumbai, Maharashtra | Full-time | In person
Salary: ₹15,000–₹30,000 per month
Industry: Logistics & Transportation
Job Summary
Serve as the operational contact for customer shipment updates, service queries and resolution follow-ups.
Key Responsibilities
- Receive customer movement requirements and coordinate them with operations teams.
- Provide verified pickup, transit and delivery updates to customers.
- Record service queries and complaints with clear ownership and follow-up dates.
- Coordinate with branches, drivers and transporters to resolve shipment issues.
- Escalate urgent or unresolved cases and maintain customer communication logs.
Qualifications & Experience
Graduate preferred. Relevant experience in logistics,
transportation or the role’s core function is preferred. Candidates should be comfortable managing time-sensitive follow-ups and maintaining accurate records.
Skills
Customer communication, shipment follow-up, complaint coordination, email and Excel.
Application Questions
1. Are you available for a full time, in-person role in Mumbai?
2. What relevant logistics or transportation experience do you have?
3. How would you respond to a customer requesting an update when delivery is delayed?
4. What is your notice period or earliest joining date?
5. Is your expected monthly salary within ₹15,000–₹30,000?