Experience: 5 – 8 Years
Required Skills:

Mandatory: Genesys WDE (Workspace Desktop Edition), Genesys Engage, Genesys Configuration and Administration, On-Premise Contact Center Architecture, Interaction Flows, Voice and Email Routing, Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, Solution Control Server, Troubleshooting, Application Logs. Good to Have: C#, .NET Framework, WDE Customiza

Job Description:

Job Summary:

We are looking for an experienced Genesys WDE Engineer with strong hands-on expertise in Genesys Workspace Desktop Edition (WDE), Genesys Engage, and on-premise contact center environments. The ideal candidate will be responsible for Genesys configuration, administration, production support, and troubleshooting, with an understanding of end-to-end contact center interaction flows. Experience in C#/.NET development and WDE customization will be an added advantage.

Key Responsibilities

- Configure, administer, and support Genesys Workspace Desktop Edition (WDE) in an on-premise environment.
- Configure and maintain Genesys objects, including agents, places, DNs, application options, and connections.
- Understand and troubleshoot Genesys Engage architecture and end-to-end contact center interaction flows.
- Support voice and email interaction lifecycles, routing, and agent desktop functionality.
- Analyze Genesys application logs and configuration settings to identify and resolve issues.
- Troubleshoot production issues across WDE and related Genesys components.
- Work with Genesys Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server.




- Collaborate with technical and support teams to resolve issues and maintain contact center stability.
- Support WDE customizations and enterprise/backend application integrations where required.

Mandatory Skills

- Strong hands-on experience with Genesys WDE (Workspace Desktop Edition).
- Experience with Genesys configuration and administration in an on-premise environment.
- Valuable understanding of Genesys Engage architecture.
- Knowledge of agents, places, DNs, application options, connections, and other Genesys objects.
- Understanding of voice and email routing and interaction flows.
- Experience in production support, troubleshooting, and application log analysis.
- Working knowledge of core Genesys components, including Configuration Server, SIP Server/T-Server, Interaction Server, URS, Stat Server, Management Layer, and Solution Control Server.
- Strong analytical and problem-solving skills.

Good-to-Have Skills

- C# and .NET Framework development experience.
- Experience developing, maintaining, or troubleshooting WDE customizations.
- Knowledge of Genesys SDKs, APIs, and WDE extension/customization frameworks.
- Experience with WPF and XAML.
- Experience integrating WDE with enterprise and backend applications.

Required Experience

- 5–8 years of relevant experience in contact center technologies, subject to client confirmation.
- Strong practical experience in Genesys WDE configuration, administration, and production support.
- Ability to troubleshoot issues across WDE and the broader Genesys on-premise ecosystem.

Note: Hands-on Genesys WDE experience is mandatory. Candidates with additional C#/.NET development and WDE customization experience will be preferred.

Pay: ₹1,100,000.00 - ₹1,300,000.00 per year

Work Location: In person

📌 Application Developer – Contact Center / Genesys WDE Engineer (Bengaluru)
🏢 Classic Solutions
📍 Bengaluru