Job Information

- Date Opened 10/22/2026
- Job Type Full time
- Industry Technology
- Work Experience 0-1 year
- City Thiruvananthapuram
- State/Province Kerala
- Country India
- Zip/Postal Code 695001

Job Description

Job Summary: We are looking for an IT Support Engineer with 1 to 2 years of experience to provide technical support, manage endpoint devices, and assist with IT operations. You will be responsible for resolving hardware/software issues, onboard new team members, manage user access across cloud platforms, and maintain device security. Responsibilities: * Provide daily IT helpdesk and desktop support for both Windows and macOS users. * Assist with user account creation, deactivation, and access permissions across Google Workspace, Slack, and Okta. * Troubleshoot system errors, network connectivity, hardware issues, and software applications.



* Apply regular Windows OS security patches and assist with macOS device management (Jamf). * Log, track, and resolve IT tickets using tools like Jira Service Management in a timely manner.

Requirements

Requirements: * 1 to 2 years of experience in IT support, helpdesk, desktop engineering, or IT operations. * Basic hands-on experience with Google Workspace, Slack, and SSO/MFA tools like Okta. * Hands-on knowledge of Windows OS troubleshooting and security patching. * Familiarity with macOS and basic device management workflows (Jamf). * Understanding of user access controls, password resets, and account provisioning. * Experience handling IT ticketing systems and maintaining SLAs. * Positive communication, problem-solving, and customer-service skills.

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