Senior Consultant | SAP SD-CS | Ahmedabad | SAP | DSA LS&HC;
• Job requisition ID : 115241
• Location: Ahmedabad
• Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile

- Configure and support SAP SD and Customer Service (CS) functionalities.
- Manage end-to-end customer service processes, including service notifications, service orders, repair processing, and service confirmations.
- Configure and support warranty management, equipment management, and serial number management.
- Work on returns, replacement orders, repairs, and after-sales service processes.
- Configure pricing, billing, delivery, and order management relevant to customer service scenarios.
- Integrate SAP CS with SAP SD, MM, PM, and FI/CO modules.
- Handle incident management, root cause analysis, troubleshooting,



and production support.
- Gather business requirements, prepare functional specifications, and support testing and deployment.
- Work with business stakeholders to improve service processes and customer satisfaction.
- Support data migration, user training, documentation, and hypercare activities.

Key skills required

- Solid hands-on experience in SAP SD and SAP CS.
- Knowledge of service orders, service notifications, repair processing, and warranty management.
- Experience with equipment master, serial numbers, and installed base management.
- Understanding of order-to-cash (O2C), returns, and billing processes.
- Knowledge of SAP SD-CS integration with MM, PM, and FI/CO.
- Experience in configuration, testing, debugging coordination, and production support.
- Strong analytical, communication, and stakeholder management skills

📌 Senior Consultant | SAP SD-CS | Ahmedabad | SAP | DSA LS&HC (Gujarat)
🏢 Deloitte
📍 Gujarat