Company: J R INFRATECH

Position: CRM Executive / Customer Relationship Executive

Location: Head Office - Kapil Centre, 2nd Floor, Sevoke Road, 2nd Mile, Siliguri - 734001

Experience: 3-4 Years

Qualification: Graduate / MBA Preferred

Employment Type: Full-time, Work From Office

Roles & Responsibilities:

1. Client Relationship & Communication:

- Handling all client communication for Head Office - Calls, Emails, WhatsApp
- Single point of contact for client queries and coordination
- Maintaining strong relationship with existing clients and departments
- Sending timely updates, letters and documents to clients

2. Office Coordination & Follow-up:

- Coordination between HO and all project sites (PAN India)
- Daily follow-up with project teams for reports, updates and requirements
- Coordination with Tender, HR, Accounts and Admin departments
- Scheduling meetings, preparing MOM and follow-ups

3. Documentation & Data Management:

- Maintaining client database, CRM software / Excel MIS




- Maintaining inward/outward letters, email records and filing
- Preparing daily reports, status reports and presentation data for Director
- Handling official correspondence and drafting professional emails/letters

4. Reception & Front Office:

- Handling front office, visitors and incoming calls professionally
- Assisting Director in daily official works
- Managing courier, post and office communication

5. Required Skills & Competencies:

- 3-4 Years of experience as CRM / Front Office Executive / Client Relationship Executive
- Excellent communication in English, Hindi & Bengali is mandatory
- Presentable, confident and positive interpersonal skills
- Proficient in MS Excel, MS Word, MS PowerPoint, Email writing
- Well-organized, disciplined and able to handle multiple tasks

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 CRM Executive (Siliguri)
🏢 JR Infratech
📍 Siliguri