1. Customer Reception

- Welcome customers visiting the service centre.
- Attend to customer enquiries in person and over the phone.
- Guide customers to the Service Advisor or relevant department.

2. Appointment Management

- Schedule and confirm vehicle service appointments.
- Maintain daily appointment records.
- Coordinate with customers regarding service timings and vehicle delivery.

3. Job Card Coordination

- Assist in preparing job cards for incoming vehicles.
- Collect customer and vehicle details, including registration number and contact information.
- Ensure accurate entry of customer complaints and service requirements in coordination with the Service Advisor.

4. Telephone and Customer Communication

- Handle incoming and outgoing calls.
- Inform customers about service status, vehicle readiness and delivery schedules.
- Follow up with customers regarding appointments and service-related enquiries.

5. Customer Record Management

- Maintain customer databases, service records and appointment registers.
- Update customer information in the Dealer Management System (DMS)



or other service software.
- Maintain proper documentation and filing.

6. Coordination with the Service Team

- Coordinate with Service Advisors, technicians and the Service Manager.
- Track vehicle arrival and delivery information.
- Assist in managing customer waiting times and directing customers appropriately.

7. Customer Feedback and Satisfaction

- Collect customer feedback after service.
- Record complaints and escalate unresolved issues to the Service Manager.
- Support customer satisfaction and service quality initiatives.

8. Billing and Delivery Support

- Coordinate with the billing team regarding invoices and payment status.
- Ensure customers receive the necessary documents at the time of vehicle delivery.
- Assist with service reminders and customer follow-up activities.

Pay: ₹12,000.00 - ₹14,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Receiptionist (Arimbur)
🏢 Johns Honda
📍 Arimbur