Ciklum is looking for a Senior Artificial Intelligence/Machine Learning Engineer to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role
As a Senior Artificial Intelligence/Machine Learning Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
• Design and build identifier extraction and intent detection (DOI, ISSN, ISBN, title) for free-text requests using Azure OpenAI within Kore.ai flows
• Build an evaluation set from 200 to 300 labelled historic requests and produce an accuracy report
• Define prompts, guardrails, confidence thresholds and fallback to human routing
• Work with the conversation designer on structured intake and deflection logic
• Connect model outputs to the Snowflake coverage check and the ticket routing rules
• Support SIT and UAT, triage model defects and tune performance
• Document the model design, PII handling and monitoring for handover
• Contribute to demos, design reviews and the Cycle 1 learning report
Requirements:
• 5+ years in AI/ML engineering, including 2+ years building production LLM solutions
• Hands-on experience with Azure OpenAI or similar, covering prompt engineering, structured outputs and entity extraction
• Proven ability to build evaluation sets and measure precision, recall and accuracy
• Experience with conversational AI platforms (Kore.ai preferred; Boost.ai, Dialogflow or similar also relevant)
• Python, REST APIs and working knowledge of SQL and Snowflake
• Understanding of PII, GDPR and responsible AI practice
• Solid English, and able to explain model behaviour to non-technical stakeholders
• Nice to have: contact centre automation experience, or knowledge of bibliographic metadata What’s in it for you?
• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level. Explore, empower, engineer with Ciklum Interested already? We would love to get to know you Submit your application. We can’t wait to see you at Ciklum. #LI-GP1
📌 Senior Artificial Intelligence/Machine Learning Engineer (India)
🏢 Ciklum
📍 India